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Q: What is travel time?
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A: Travel time is a flat rate fee and it is only applied for hourly priced jobs. Usually it is equal to one hour job rate. Travel time is used mostly by moving companies from big cities like Toronto, Montreal, and Ottawa where driving from the company’s parking facilities to the customer address can take 1 or 2 hours due the distance or the traffic. If you live in a small Canadian town like Regina, Niagara Falls, or Barrie, and you’re moving locally with your local moving company you will probably never been heard about the travel time.
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Q: I live in Scarborough and I go to work in Mississauga every day. I spent 2 hours every day travelling, and my employer doesn’t cover my travelling expenses. Why should I pay travel time?
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A: We also don’t pay our employees for the time it takes them to arrive at work. Their jobs start when the driver starts the truck engine and the crew starts moving to the customer’s address. And this travel is considering like a job and it can take a lot of time.
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Q: What is the best time to start my move?
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A: In our opinion, the best time is 8 or 9 o’clock in the morning, but the choice is really up to you. We are happy to serve you during any time of day. In case you have a small move (estimated 3-4 hours), we will be happy if you avoid to book start time between 10 am and 2 pm.
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Q: Are your prices different varying on the time of the month it is?
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A: Express Movers do not take advantage of the “End of the Month” moving rush. Our prices are steady throughout the entire month. We have winter discounts available from January to March. Call us any time, and if we are able to lower our advertised prices, we will be happy to do it for you.
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Q: Is insurance included in the price?
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A: A basic coverage of 80 cents per pound is included in the price. If you need full replacement value coverage, expect to pay upfront extra. The insurance coverage up to 4 dollars per pound with a maximum of 5000 dollars per move is included in the total price when you move long distance with Express Movers. Your antic and the items which have an extra ordinary value are not insured by our insurance policy.
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Q: How can I pay?
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A: Express Movers accepts cash, Visa, and MasterCard as payment for our services. There is a small fee if you want to pay by credit card. We also accept checks from Canadian companies when we move their offices. We do not accept personal checks.
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Q: Do you have any hidden fees?
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A: No, we do not hide anything from our customers. In addition to the hourly rate and the travel time, we may ask our customers to pay for the full replacement value insurance coverage (if they need it), and for Pianos and heavy custom built bath and kitchen (stone grills, hot tubs) and sporting equipment (treadmills, pool tables).
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Q: Can I ride in the truck with my furniture?
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A: You can ride in the cab of the truck if there are available seats.
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Q: How long in advance do I have to book a moving company?
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A: If you are planning to move last 5 or first 2 days of the month you need to place your order well in advance. Make sure that Express Movers accepts also Short Notice and Emergency moving orders, if we are available.
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Q: Can you move my plants?
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A: Yes, we can place your plants into the truck, but Express Movers is not liable for them.
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Q: What do you do to protect my furniture?
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A: All furniture is carefully wrapped with a protective stretch wrap and moving blankets.
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Q: Are you reliable?
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A: Yes, we are. You can trust us. Day after day, we work hard in order to succeed in this very competitive business, and make our customers highly satisfied.
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Q: Where can I get more information about moving?
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A: Just give us a toll-free call at 1-866-853-6347, and we’d be happy to answer all your questions. You could also send us an email at sales@expressmovers.ca. We’ll be sure to reply to your question on the very same day.
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